Terms and Conditions
- INTRODUCTORY PROVISIONS
CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE welcomes you to its website verolive.com.
The website www.verolive.com hereinafter called “the website”, has been created by CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE, a corporation organized and existing under the Laws of Greece, is located at Heraklion of Crete, at 5th km of National Road Irakleiou-Moiron, P.C: 71410, legally represented with the display and retail of its products to the users of the website.
The e-shop verolive.com guarantees the highest possible security during your transactions through the website. The following terms concerning the rights and responsibilities of the e-shop towards you all who will visit the website, which are ultimately mentioned firstly, for your own information on your rights and responsibilities, and secondly, for your best convenience in searching and acquiring the desirable products you wish to buy from the e-shop.
Please carefully read these terms and conditions before the use of the website. Your use of the website shall be deemed to constitute your consent to be bound by these terms and conditions. If you do not agree to be bound by these terms, please do not use the website and do not order.
- RIGHT TO USE THE WEBSITE
Everyone that has the capacity to exercise rights is entitled to use this website. Use of this website by minors is only permitted with the approval of the adults having their custody and being responsible for them. The company is not responsible for any use of the website by Users/ Visitors who do not satisfy the requirements aforementioned.
- VISITORS AND USERS OF THE WEBSITE
Any user of the internet visiting the website www.verolive.com without registering or placing any orders is defined as Visitor.
Anyone registering and / or placing any order on the e-shop is defined as User.
- SERVICE DESCRIPTION
The website is the electronic shop (e-shop) where CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE displays and promotes its products with an independent pricing policy, terms of payment, sale and delivery of the products.
The visitor is able to see photographs, the materials/ ingredients, and the prices of the Verolive products of CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE.
The user, apart from the aforementioned, is able to place orders on the e-shop, given that he/she has registered to the e-shop, by clicking on ‘MY ACCOUNT’ and on ‘CREATE ACCOUNT’.
The user registers only once by giving his/ her e-mail and a secret password. By the unique combination of his/ her e-mail and the secret password the user can perform the following:
- Check the content of his/ her ‘SHOPPING CART’. The user can purchase products, change the kind or quantity in his/ her current order.
- Finalize his/ her orders and pay according to the payment methods provided by the e-shop.
- Change his/ her personal data in his/ her account as they are mentioned below in detail.
- Review his/ her order history, his/ her credit history and make electronic use of discount coupons.
The service is available to the countries: Greece (GR), Europe, United Kingdom (UK), Australia (AU), United States (USA), Canada (CA), Switzerland (CH), Norway (NO), United Arab Emirates (UAE), South Africa (ZA) etc. If your country is not listed here above, please contact us before your order.
- SERVICE MODIFICATIONS
CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE reserves the right to modify or terminate any services of the website temporarily or permanently, with or without prior update of the users. Every time the user use of the services of the e-shop he/ she is considered to have undeniably agreed with the terms and conditions mentioned herein and unreservedly acknowledges that the electronic store (e-shop) is in no case responsible for any modification, postponement or disruption of any service. All orders already placed before any temporary or permanent service disruption, will be normally executed.
- PERSONAL DATA
A. Data acquired during the user’s registration:
During the registration to the e-shop, which is necessary for placing an order, the following information is required: (title, first and name, e-mail, date of birth, address, postal code, city, country, area, mobile phone). The above mentioned information is necessary for order processing and will be exclusively used in favor of user’s order.
B. Use of the user’s information by the e-shop:
Personal data collection only applies to users who:
- Have placed an order on the e-shop or
- Have registered through the website of the e-shop.
The personal data collection is necessary for the company in order to execute in best manner user’s transactions.
The website will not disclose the email address or any personal data of any user for marketing purposes without the user’s consent.
The user reserves the right to request for an immediate deletion of his/ her personal data from the database of the website that the user had already disclosed as mentioned above, if:
- The user discontinued the using the services of the website
2. The user has not outstanding amount due towards CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE.
- REGISTRATION-PROTECTION OF USER’s PERSONAL DATA
CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE maintains a personal data archive. Its purpose of the processing is the execution of orders, receipt of orders, the fulfillment of personalized services and the extraction of statistical data. Personal data are not to be transferred to any third parties other than those associated with CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE for advertising purposes and personalized offers towards the client, or if required by law, by a court decision or to be requested by any other regulatory authority.
The user gives herein his/ her consent to CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE to register and edit his/ her personal data for the execution of orders, receipt of orders, fulfilment of personalized services and the extraction of statistical data and their transfer to parties associated with CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE for advertising purposes and personalized offers.
The user has the right to obtain access to his/ her data and to object to the processing of his/ her data. In order to exercise the right to data processing, you may send an e-mail at firstname.lastname@example.org.
You also have the ability to change your choices here.
- RESTRICTIONS ON THE USE OF THE WEBSITE
CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE use its best endeavors for the good functioning of the e-shop, but in no case it guarantees that the functioning of the webpage/ servers or/ and third party webpages, through which its content is transmitted, will be constant and regular, without any viruses or similar malware. Accordingly, CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE bears no responsibility for any damage that may be caused to Visitors/ Users of the webpage or to third parties which is relevant to the functioning of the above.
CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE states explicitly that it has no responsibility not it’s obligated to check the security and the content of third party webpages, however is entitled at any time to restrain access to any webpage which opposes to current legislation and the present terms.
- PRODUCT DESCRIPTION
The website takes reasonable precautions to try to ensure that products’ description displayed on the e-shop are accurate, complete, reliable, current, or error-free, or that product packaging depicted on the Website will match the actual product that you receive. If a product described on the Website is not as described when you receive it, or the packaging on the Website does not match the product you receive, your sole remedy is to return it to us in an unused and undamaged condition in accordance with our Return Policy.
CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE is bound to deliver its high quality products in appropriate packaging, guarantying the secure delivery of the products.
- VALID ORDER
The User prepares his/ her order by placing the products he/ she wishes into the “SHOPPING CART” following step-by-step the simple procedure provided by the website. Once a properly completed order and your authorization, a form of payment will be requested by choosing one of the indicated methods of payment of the sale and other expenses.
Placing an order through the e-shop signifies that the User enters into a “distance selling agreement” which is governed by the frame of Law as modified. Upon order’s placement the user receives a confirmation email, including (a) the product ordered, (b) the price, (c) quantity, (d) VAT, (e) payment and delivery method and (f) the right of withdrawal. The consumer may save this message.
The prices of the products appearing on the website include VAT. These prices are for the products available at the warehouse of CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE while the verolive.com e-shop reserves the right to change the prices and availability of its products.
- PAYMENT METHODS
The User may choose among the following methods of payment:
The verolive.com e-shop accepts PayPal payment by charging his/ her PayPal balance or by charging his/her credit/debit card, by PAYPAL.
- STRIPE Payment by credit or debit card / APPLE PAY payment.
The verolive.com e-shop accepts through STRIPE the following: VISA, MASTERCARD credit or debit cards, AMERICAN EXPRESS, APPLE PAY.
Payment by installments is not an option. The total amount will be paid in a lump sum. The total amount, apart from the price of the products, includes shipping cost and payment processing fees (only if explicitly calculated on the Shoping Cart), depending on the payment method chosen.
For payment by credit or debit card the User should follow the instructions given by the e-shop. The User is only responsible for the correct registration and the correctness of the information on the debit or credit card.
CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE guarantees on its part the safeguard of the transaction confidentiality.
Note: No credit card details are saved not processed in any way by the website.
- TIME OF PRODUCT DELIVERY
Generally, only the buyer can receive products.
The delivery of products depends on the place/country of delivery, completion
of the order, the availability of products and the confirmation of the client’s data. We use commercially reasonable efforts to ship products within a reasonable time after receipt/processing of your properly completed order. Although we may provide delivery or shipment timeframes or dates, you understand that those are our good-faith estimates and may be subject to change.
The order may be delayed for the following reasons:
A. The product has been discontinued or there is a shortage and it is not available. Our company will be in contact with the client to find alternative solution.
B. In periods of adverse weather conditions, strikes, pandemic as well as in case of force majeure the execution of the order may be affected. Our company will be in contact with the client if he/ she continues to wish the completion of the order.
C. In case contact with the client is impossible by any means due to false data registered by the client.
- SHIPPING COST
The products are delivered by a collaborating courier company to which the company provides the accurate data registered by the consumer/ user, in order to achieve the appropriate delivery and execution of the order. Hard-to-reach/remote areas as well as areas abroad are exempted. The verolive.com e-shop reserves the right to change the minimum amount and the terms for free shipping.
- WITHDRAWAL – PRODUCT RETURN
The consumer has the right to return the product, easily and quickly under the following terms:
- The Return Form must be filled within fourteen (14) calendar days from the date the products were delivered. (Please keep the product delivery receipt) (refund)
- The packaging must not be breached and must remain in its initial (manufactured) condition.
- If there is any problem with the order (i.e. if it is incomplete, destroyed, altered etc.) the consumer must inform CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE by using the Return Form (the form is sent to the consumer by his/her request and this must be filled in by the consumer) and by sending a message through our website’s contact form within 48 hours from the time of delivery. (refund or/ and replacement).
The Return Procedure in simple steps:
The consumer must fill in the Return Form, which form is sent to the consumer by his/her request.
The consumer packages the product in the package and box when originally received, so that it is safe during transport, and places the Return Form upon filling it in, in the same package when originally received.
The user couriers the package to address:
CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE, 5th km of National Road Irakleiou-Moiron, P.C: 71410, Iraklion, Crete.
Courier expenses are bared by the consumer.
*Please retain the delivery and posting receipts, for proof of these actions.
In case 15.3: CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE guarantees the refund of the user’s money within 30 days from the day the product is returned to the company or it is replaced in case the product delivered does not correspond to the product order.
The refund in the case above, is carried out in the same manner as the payment was originally done.
The refund does not include deliver costs, payment processing fees and courier expenses. In this case delivery costs burden the company in total.
The user will be notified by an email of the receipt of returned product.
For more information, consumer may contact us at email@example.com or use the contact form at verolive.com or call at +30 2810 314058 (Mon-Fri 10.00-18.00).
- VISITOR/ USER’s OBLIGATION
The visitor/ user of the e-shop has the following obligations:
- To use in a lawful and appropriate manner the website and to abide by the codes of conduct that are posted on it and/ or are provisioned in the relevant and forced legislation. To refrain from any use that is illegal, contrary to trade customs, illicit and abusive, of the content and the services of the webpage, and not proceed with actions or omissions that may cause damage or malfunction to it or third parties ( indicatively but not restrictively referenced are the criminal code, special criminal laws, telecommunications legislation, personal data protection legislation as well as relative provision of rules and directives of the European Union or the National Telecommunications Committee, the personal data protection Authority and any other public or administrative authority and service.
- To not violate any type of third party intellectual rights.
- To provide true, full and correct Account data/ details during the registration stage. To update the Account data so as to correspond with the real current personal data. In case a discrepancy is noticed in the user’s registration data, CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE’ holds the right to deactivate the user’s account immediately.
- To keep the password to the www.verolive.com services secret and to not divulge it to third parties. The user is also obligated to inform immediately CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE via email to the electronic address firstname.lastname@example.org about any unauthorized use of the password. CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE reserves the right to seek damages against the user, in case it suffers damages of any kind by the illicit or unlawful use of it.
- To make sure that he/ she has locked out of the account at the end of every session.
- To provide true and correct payment data for the orders that are placed on the e-shop.
- INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS.
The whole of the content of the webpage ( indicatively and not restrictively : texts, graphics, pictures, digital phonograms, software, source code, news, articles, information, data, charts, depictions, trademarks, characteristics, names, logos, product names, company names etc.) is the subject of intellectual property that belongs exclusively to CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE and is governed by the current national, European and international intellectual property provisions in force, and is provided to its users strictly for personal ( non-trade) use. Any copying, reproduction, transferring, saving, processing, republishing, transmission, distribution, sale, publishing, execution, download, translation, alteration in any way, notification, dissemination or any other use of the content of the webpage in any way or trade or other purpose without the prior written consent of CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE is strictly prohibited.
All other trademarks, distinguishing features, product names, company names, graphics and logos that are patented trademarks and intellectual property products of third parties and may appear on the webpage belong to their lawful owners, fall under their own responsibility and their appearance on the webpage does not constitute and must not be perceived as transfer or concession of permission or right to use them.
- APPLIED LAW – JURISDICTION
The present terms and conditions are governed by the provisions of Greek Law, the directives and regulations of European Law and the relevant international provisions as they might be in force at any time and are construed according to the rules of good faith, trade habits and the financial and social purpose of the right. The invalidity of a certain term of the present does not affect the validity of the other terms, but ceases to apply automatically.
All transactions that are made through the verolive.com electronic shop are governed
by the European and Greek Law in force which regulate matters relevant to electronic trade (directive 2000/ 31/ EU, PD131/ 2003) and the corresponding international agreements, as well as the consumer protection Law (L.2551/ 1994) which regulates matters of distance sales, as it applies.
Any omission of enforcing certain right or term by CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IK’ that stems from the present does not constitute a resignation from it.
The Courts responsible for the resolution of any difference that may arise, according to Law or Justice and are the Courts of Heraklion Crete in Greece.
If you have any question regarding these Terms, or are experiencing any problems, please reach TZIRKA & Associates Law Office, Mantzarou 4, 10672 Athens- Greece, T: +30 210.3633660, e: email@example.com.
The electronic shop verolive.com undertakes the responsibility to update the present text with any change.
-Any undesired effects that may occur by the use of products, must be communicated by the user without delay to CRETANBEING RESEARCH DEVELOPMENT PRODUCTION & TRADE OF COSMETICS & SPA PRODUCTS IKE.
The electronic shop verolive.com has made every reasonable effort to depict with great accuracy the offered products while also providing information about their ingredients and properties. However, because the final projection depends (also) on the user’s screen, it is possible that there is a differentiation to the product’s true image, the electronic shop verolive.com bears no responsibility for this differentiation. The electronic shop verolive.com does not guarantee in any case the adequacy, completeness of the information provided and the absence of any errors. As such, the Visitors of the electronic shop verolive.com by using its services on their own accord, take it upon themselves to crosscheck the information provided.
The electronic shop verolive.com is not responsible against clients/ users for any damage that may occur due to the non-execution of an order caused by their own liability. In case that in the delivered quantities a proven defected product is found, the user maintains the right to have the defected product replaced for free.
The sending of your order means that:
I) You have read and understood the terms of the present and you accept them without reservation.
II) The products are intended for your own consumption or for the consumption of the person delivered to, and any further distribution or resale is forbidden.
III) It is your obligation to register your personal data accurately.
IV) You are the legal holder of the credit card you use for your transaction (in case that the card belongs to another person, you have that person’s consent for the transaction) and that the credit card has not been invalidated in any way or banned from use.
V) The electronic mail address you register and use belongs to you, is accurate and active.
VI) Your connection to the e-shop is made at your own risk, regarding the possibility of any damage to your computer and its software (from any virus transmission possible) whicj you have knowledge of during its connection and which you accept in full.
Where time limits are mentioned in the present, these mean working days, public holidays or/ and the days of Saturday- Sunday are not included.
We thank you for your attention.